PROCESSING TIMES

Please allow 2-3 business days for processing. After we process your order, you will be sent a shipping confirmation via email with a tracking number for your order.

Please note that during peak times of the year—such as holidays, seasonal sales, or high-volume promotional events—processing and delivery times may be extended. We appreciate your patience and understanding during these busy periods.

 

SHIPPING FEES

US shipments are free over $75.00. International orders do not qualify for free shipping at this time. 

All shipping prices are determined at checkout after the address is entered.

Shipping costs are not refundable. 

SHIPPING TIMES

Once shipped, U.S. orders typically arrive within 3–7 business days. Delivery times depend on the chosen shipping method at checkout and are only estimates. The system does not always account for processing times when giving estimates on orders. We are not responsible for delayed shipments by the carrier. 

International orders usually have a longer shipping time and are subject to delays. 

If Priority or Expedited shipping is selected, the order will still be subject to the 2-3 business day processing time. We do not guarantee shipping times on Priority or Expedited shipping as that is the carrier's responsibility. 

 

UNDELIVERABLE PACKAGES

If your package is marked as "Undeliverable" or "Return to Sender", the order will be cancelled and refunded when it arrives back to our shipper. You can then reorder with the correct address. 

Customers are responsible for entering the correct shipping address and are encouraged to double-check it prior to submitting an order. Once a package has shipped, we cannot redirect it. We are not responsible for, or able to refund or replace orders shipped to the wrong address. 

 

DAMAGED, LOST, OR STOLEN PACKAGES

We offer shipping protection through Navidium Protection if selected on your order. Please email us at info@discipelthreads.co if your package is lost in transit, assumed stolen (after verifying with your local post office that it was not mis-delivered), or damaged en route to your address. 

We offer this insurance so that you can quickly and easily get a replacement if something happens to your order. 

If insurance was not added to the order, claims must be submitted by the customer directly with the carrier. We will not be responsible for submitting any claims to the carrier that were not insured.

For USPS shipments, you can file a claim here: USPS Claims

Helpful information to have on hand:

• Order Number
• Tracking Number
• Photos of the package and contents if damaged

*We will not be held responsible for packages that have been mailed to the wrong address due to incorrect address information being entered at checkout, even if insurance is selected.*