Start a Return or Exchange

Customers must submit a return or exchange request within 30 days of delivery using the Returns Center. After 30 days, Disciple Threads is unable to process returns or exchanges.
Once a return label is issued, returned items must be shipped back within 20 days. Return labels may expire after 20 days, and requests may be cancelled if items are not shipped within the required timeframe.

International customers are responsible for all return and exchange shipping costs.

Access our Returns Center HERE.

Eligible Items

Returned items must meet all requirements below in order to be approved:
• Items must be in original condition, unworn (other than trying on), unwashed, and resellable.
• Items returned after being washed will not be accepted.
• Items must have original tags attached when applicable.
• Items with visible signs of wear or use will not be accepted, including (but not limited to):
• deodorant marks
• cosmetic stains
• perfumes or scents
• animal hair
• excessive lint

Items should be returned in the original frosted bag packaging when applicable and when possible.
If the original shipping package can be reused, customers should use it. Otherwise, customers are responsible for supplying packaging that is of similar weight and shape.

Once a return is received and inspected, Disciple Threads will notify the customer by email with the approval or rejection status.

Shipping Protection is not eligible for a refund after items have been shipped.

Rejected Returns

If a return or exchange is rejected based on the eligibility rules listed above, the customer will be notified and provided a shipping invoice so the items can be mailed back.

Disciple Threads is not responsible for any shipping costs or product costs associated with rejected returns or exchanges. 

 

Refunds

If a refund is approved, an $8.00 return shipping and handling fee will be deducted from the refunded amount.
Approved refunds are issued to the original payment method within 3 business days after the return is received. Funds may not appear in the account for up to 3 business days after issuance.

Original shipping charges are non-refundable. For more shipping information, see our shipping page.

 

Exchanges

If an exchange is approved, the exchange will be processed within 2 to 3 business days after the returned items are received and approved by the Returns Department.
Exchanges for another item or store credit are free in the United States under most circumstances.

Exchanges may be limited for items that are being discontinued or are out of stock.

Exchanges are free for one round of exchanging items. Any additional exchanges beyond the first round must be paid for by the customer.
Any additional exchanges beyond the first free exchange must be shipped to:

Disciple Threads
Attn: Returns Dept.
4107 SW 45th Ave, Ste 4
Amarillo, TX 79109

Incorrect Items, Damaged Items, or Defective Items

If a customer receives the incorrect item, or an item arrives damaged or defective, the customer should contact Disciple Threads as soon as possible via our Returns Center so the issue can be resolved. Customers will be asked to upload pictures of the incorrect or damaged items and damaged packaging (if applicable).

In these cases, Disciple Threads will provide return shipping and will not charge the $8.00 return shipping and handling fee.

 

Sale & Discount Rack Items

Items purchased from the Discount Rack, or items listed as “sale” or “on sale,” are not eligible for returns or refunds. All sales are final on these items.
• Exchanges for items listed as “sale” or “on sale” may not be available.
• If an item is still in stock, Disciple Threads may approve an exchange at its discretion.
• Discount Rack (Mystery) items are not eligible for exchange or return.

 

Care & Damage Disclaimer

Disciple Threads is not responsible for damage caused by improper washing or drying, including (but not limited to):
• shrinkage
• cross-dyeing
• excessive lint
• fading
• distortion
• damage caused by bleach, fabric softeners, or harsh chemicals

Customers must follow the care instructions provided on the garment tag.
Items with damage due to improper care are not eligible for a refund, return, or exchange.