RETURNS & EXCHANGES
RETURN OR EXCHANGE PROCESS
- Contact us within 30 days of purchase. CLICK HERE to access our returns center to process your return. After 30 days, we are unable to process any returns or exchanges.
- Follow the steps in the returns center.
- Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund or exchange request.
- If a refund is approved, the refund request will be processed within 5-7 working days after approval. If an exchange is approved, the exchange will be processed within 2-3 business days of the items being approved.
- If your items are not approved, according to the eligibility rules below, you will be sent a notification of rejection and a shipping invoice so that the items can be mailed back to you. We are not responsible for any shipping costs or costs of products associated with rejected returns or exchanges.
- Items must be in original condition, unworn (other than trying on the garment) and unwashed.
- Items with visible signs of use including deodorant stains/cosmetic stains, perfumes/scents, animal hair, etc. will not be accepted and will be sent back to the customer at their expense.
- They must be in their original packaging if possible. Otherwise, the customer is responsible for suppling the packaging.
- Items listed as "sale" or "on sale" are not eligible for returns or refunds. All sales are final on these items.
- Exchanges for items listed as "sale" or "on sale" may not be available, but we are happy to exchange items that are still in stock.
- Exchanges may be limited on items that are being discontinued. In this case, please contact us for a return and we will issue a refund or you can exchange for a different item.
- We cover shipping costs for exchanges in the United States. The exchanged items will be shipped for free via a pre-paid return shipping label that will be provided.
- Customers are responsible for paying shipping costs on returned items.
- Original shipping charges are non-refundable.
- If your package is marked as "Undeliverable" or "Return to Sender", a re-shipping fee will be required.
- Internationally shipped items are not eligible for free exchanges. You will be responsible for covering all shipping costs.
- See more information on shipping here.